Sports / Casino
These terms set out the rules that apply when you open an account on 02bet and carry out any activity through it — from depositing via bKash or Bank Transfer to accessing the lobby. Access to 02bet and its features depends on your local law and the eligible regions we serve, so read through what applies to you before getting started.
By creating an account on 02bet, you confirm that you have read and agree to these terms in full. They apply to every action taken under your account — deposits through bKash, Upay, or Bank Transfer, withdrawals, game sessions, and any communication you send to our support team. We may update these terms from time to time, and when we do, the revised version becomes effective from the date we publish it. Continued use of your account after that date means you accept the updated terms. If any section conflicts with the law of your region, that section is read as narrowly as required to comply — the rest of the terms remain in force. These terms do not create a partnership, agency, or employment relationship between you and us. Any rights not expressly granted here remain with 02bet. Your use of this platform is always subject to the laws and regulations of your local jurisdiction, and access is permitted only in regions where it is lawful to do so. If you are uncertain whether access is permitted where you are, consult local legal guidance before proceeding.
bKash transactions processed through your account are subject to these terms and to bKash's own service conditions. The record shown in your 02bet wallet is the authoritative log for amounts credited.
When you fund your account via Upay, the transfer is governed by these terms alongside Upay's platform rules. Discrepancies between your Upay history and your 02bet wallet should be reported to support.
Bank Transfer deposits may take longer to reflect in your wallet depending on your bank's processing cycle. These terms apply from the moment funds are received and confirmed in your account.
Your account wallet balance is the amount available for gameplay after all confirmed deposits and settled withdrawals. We maintain a transaction log you can review in the account dashboard at any time.
These terms draw a clear line between what falls under our policy and what is governed separately. Understanding that line helps you know where to look when a question arises — whether it concerns your account, a payment, the site content you see, or a third-party service linked from our platform.
Your login credentials, account registration, identity verification steps, and session activity all fall squarely within these terms. We set the rules for how accounts are opened, maintained, and closed.
All deposit and withdrawal actions taken through your account are covered here, including the records we keep and how disputes are handled. Payment processing itself is also subject to the rules of whichever payment provider you use.
Game content supplied by studios such as CQ9, Pragmatic Play, and Habanero is governed by those providers' own content licences. These terms cover your access to that content through 02bet, not the content's internal rules or mechanics.
Links or integrations that take you outside 02bet — such as independent payment apps or external sites — operate under their own terms. We are not responsible for the policies or practices of any third-party service.
These terms give you specific, practical controls over your account and the records tied to it. You can review your full transaction history — every bKash deposit, Upay transfer, Bank Transfer credit, and withdrawal — directly from the account dashboard at any time. If you find an error in your account details, such as an incorrect contact address or payment record, you can request a correction by contacting support with the relevant transaction reference. Questions about how your data is used or retained can be directed to our policy contact channel, and we will respond with the information held against your account. You also have the right to request account closure by reaching out through the published support routes. Once a closure request is confirmed, your transaction history is retained for the period required by applicable record-keeping rules before being removed. These rights exist alongside, not instead of, any rights available to you under local law.
Open the transaction history section in your account dashboard to see a full log of deposits, withdrawals, and wallet movements. No support request is needed to view your own history.
Contact support with your account reference and the detail you need corrected. We will verify the request against your account before making any change.
Use the live chat or email route listed on the Contact page to ask about any section of these terms. Responses cover the terms as written and how they apply to your account.
Submit a closure request through the support channel. We will confirm receipt, action the request, and advise you on how long your records are held after closure.
If a section of these terms raises a question about your account or a specific transaction, use the routes below to reach us. We aim to address policy questions with the same clarity we apply to payment queries — give us your account reference and the specific point you want answered.
Start a chat from any page on 02bet using the chat button in the corner. Provide your account reference and describe the terms section or transaction in question.
Send your query to our support email address listed on the Contact page. Include your account ID and a brief description of the issue so we can locate your records quickly.
The Help Centre on 02bet contains published answers to common policy questions. Check there first — if your question is not covered, escalate via chat or email.
Account security and data handling sit at the centre of how we operate. We retain your transaction records — including bKash, Upay, and Bank Transfer histories — for the period required by applicable rules, after which they are removed from active storage. Your account credentials are stored in hashed form; we do not hold your raw password and we will never ask for it through chat or email. Cookies placed on your device during a session are used to keep your session active and to remember preferences like language settings — you can manage cookie behaviour through your browser. For data-related requests, including questions about what we hold and how long we keep it, contact our support team through the published routes and reference your account ID.
Every deposit and withdrawal tied to your account is logged and viewable in your dashboard. We retain these records in line with applicable regulatory requirements and remove them once that period ends.
Session cookies keep you logged in while you navigate the site. You can clear them through your browser at any time, though doing so will end your current session and require you to log in again.
Your password is stored in hashed form. If you suspect your account has been accessed without your permission, contact support immediately with your account reference so we can review recent session activity.
To ask what data we hold against your account, or to request its deletion after account closure, reach out via the email route on the Contact page. Include your account ID to help us locate your records without delay.
The questions below cover what members ask most often about the terms that govern their accounts on 02bet. If your question is not answered here, the support routes on the Contact page are the right next step.
Yes. All transactions carried out through your 02bet account — including bKash deposits — are subject to these terms. The payment is also subject to bKash's own conditions, but the record logged in your 02bet wallet is what we act on for any query.
When we revise the terms, we publish the updated version with an effective date. Continuing to use your account after that date means you accept the changes. If you disagree, you can contact support to ask about closing your account before the changes take effect.
Yes — open the transaction history section in your account dashboard to view every deposit, withdrawal, and wallet movement on record. The log includes the payment method used, such as Upay or Bank Transfer, the amount, and the date and status of each entry.
Contact support through live chat or the email route listed on our Contact page. Quote your account reference and specify what needs correcting. We verify the request against your account before making any change to ensure accuracy.
Access depends on the laws and regulations of your local jurisdiction. We do not confirm availability for every region. If you are unsure whether use of this platform is lawful where you are, check local legal guidance before opening or continuing to use an account.
Transaction records and account data are retained for the period required under applicable record-keeping rules. After that period ends, the data is removed from active storage. You can request details about the specific retention period by contacting support with your account reference.